I'm here to be part of a culture of care and be there for those who need me

Overview

As an IT Customer Service Specialist, you will be the first point of contact for our users, assisting them with a wide range of technical issues. Your primary responsibilities will include answering incoming calls, listening to and responding to voicemails, and managing a daily ticket queue. You will support our users with issues related to tablets, applications, computers, printers, phones, and more.

Location: 6688 N. Central Expressway, Dallas, TX 75206 

Hybrid Eligible: During the first 90 days of training, this position will be based at our office on a full time basis. After training, employee will be eligible for a hybrid schedule (2 days remote per week). 

Schedule: Monday-Friday 8:00am-5:00pm with occasional Saturday or Sunday required. 40 hours per week.

Weekend rotation required: After 90 days of training, employee will be required to work an occasional Saturday or Sunday. If scheduled to work Saturday, the work week would be Tues-Sat; If scheduled to work Sunday, the work week would be Sun-Thurs.

Responsibilities

• Answer the information technology (IT) customer service phone line throughout each business day
• Monitor the IT customer service voicemail ticket queue
• Provide basic support to IT departments, including mobile devices and the installed apps, computers and the installed software, printers, fax machines, and all other hardware
• Maintain a positive, supportive, and team-centered customer service approach in every interaction

Qualifications

• Must possess a Bachelor’s degree or a minimum of two years of related work experience.
• Must have customer support experience answering the phone, including support of end-users.
• Must have demonstrated experience working with mobile device hardware and software and computer hardware and software.
• Must be able to communicate effectively and must convey thoughts in a way easily understood.
• Must have the ability to interact positively with levels of personnel across all functions and must be a self-starter who requires minimum supervision.

Additional Information

At Enhabit, we firmly believe our people are our greatest asset! Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Some benefits, tools and resources include:

• Comprehensive insurance plans - medical, dental, and vision
• Generous paid time off – Up to 30 paid days off per year
• 401k retirement savings plan with match
• Basic life insurance at no cost to eligible employees
• Employee scholarship program
• Promote-from-within philosophy

Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit