I'm here to be part of a culture of care and be there for those who need me

Overview

As an IT Customer Service Specialist, you will be the first point of contact for our users, assisting them with a wide range of technical issues. Your primary responsibilities will include answering incoming calls, listening to and responding to voicemails, and managing a daily ticket queue. You will support our users with issues related to tablets, applications, computers, printers, phones, and more.

Location: 6688 N. Central Expressway, Dallas, TX 75206 or 5 Oak Branch Dr. Suite 5E Greensboro, NC 27407

Hybrid Eligible: During the first 90 days of training, this position will be based at our office on a full time basis. After training, employee will be eligible for a hybrid schedule (2 days remote per week). 

Schedule: Monday-Friday 8:00am-5:00pm with occasional Saturday or Sunday required. 40 hours per week.

Weekend rotation required: After 90 days of training, employee will be required to work an occasional Saturday or Sunday. If scheduled to work Saturday, the work week would be Tues-Sat; If scheduled to work Sunday, the work week would be Sun-Thurs.

Responsibilities

• User Support: Answer incoming calls and provide timely, effective assistance with technical issues related to tablets, applications, computers, printers, phones, and other devices.
• Voicemail Management: Listen to and respond to voicemails from users, ensuring all inquiries are addressed promptly.
• Ticket Management: Maintain the daily ticket queue, ensuring all tickets are logged, prioritized, and resolved within the appropriate timeframes.
• Problem-Solving: Troubleshoot and resolve technical issues, escalating more complex problems to higher-level support as needed.
• Customer Service: Deliver excellent customer service by listening to users' needs, providing clear communication, and ensuring a positive user experience.
• Documentation: Accurately document all support interactions in our ticketing system, including steps taken to resolve issues.

Qualifications

• Bachelor’s degree or two years of related work experience required.
• Proven experience in a customer service or technical support role.
• Strong technical knowledge across a variety of devices and applications.
• Excellent communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills with a focus on delivering quality solutions.
• Familiarity with ticketing systems is a plus.

Additional Information

At Enhabit, we firmly believe our people are our greatest asset! Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Some benefits, tools and resources include:

• Comprehensive insurance plans - medical, dental, and vision
• Generous paid time off – Up to 30 paid days off per year
• 401k retirement savings plan with match
• Basic life insurance at no cost to eligible employees
• Employee scholarship program
• Promote-from-within philosophy

Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.